The customer isn’t always right. Trust me, I know, I use to work at GameStop. *shivers at the thought of pushing reserves* Sometimes, the customer is wrong — dead wrong — but that doesn’t mean the customer shouldn’t be supported and appreciated.
Customer support is one of those areas of MMO games that often goes overlooked when it goes right, or put under a spotlight when it goes wrong. There is no middle ground with that department, and the many good people who put long hours into making sure your account properly works don’t get enough thanks
Well, let’s fix that. Today I want to talk about two recent interactions I’ve had with customer support, but I also want to address a few issues that I have with the system as well.
Continue reading Anti-Aliased: The customers aren’t always right, but they should be supported
Filed under: Business models, Culture, MMO industry, Opinion, Anti-Aliased
Anti-Aliased: The customers aren’t always right, but they should be supported originally appeared on Massively on Thu, 27 May 2010 18:00:00 EST. Please see our terms for use of feeds.
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